Arrivo privacy policy
Closed beta. Last updated 12 November 2026.
Arrivo is a travel assistant: it suggests what to do next on a trip and keeps a journal of the places you check in to. It is run by SamLyd Holdings LLC. This page says what Arrivo keeps about you, who else receives any of it, and how to remove it. Questions: samlydholdingsllc@gmail.com.
What Arrivo keeps
- Your account: your email address and password. The password is held by our sign-in provider, never by Arrivo itself.
- Your trips: the title, city and dates you enter, and your flights and hotel stays (flight number, airports, times, hotel name and position).
- Booking emails you forward: Arrivo reads a forwarded confirmation to find the flight or hotel in it and keeps only those details, not the email.
- Where you are: if you allow location access, the app sends your position during a trip. Arrivo keeps only the most recent point for each trip, not a trail of where you have been.
- Your check-ins: the places you check in to, when, your notes, and the photos and videos you add.
- Places, ratings and reports you add, which travelers you have blocked, and your plan of places to visit. If you mark a place as full right now, that is kept for one hour and then removed.
- What Arrivo suggested and how you answered (Going, Not now, Not for me), whether you reached a suggested place, and your answers to the end-of-trip questions.
- Passes you buy: which pass, when, and when it runs out. Arrivo never sees your card or payment details; the App Store, Google Play or, in a browser, Stripe handles the payment.
- Your settings: language, check-in reminders, and whether notifications are switched on for this app on your phone.
- Your phone's notification address (a token from Apple or Google), so suggestions can reach you.
Arrivo has no advertising, sells nothing about you, and includes no third-party analytics or tracking code.
What other travelers can see
Nothing, unless you choose to share it. Your trips, position, notes and journal are never shown to anyone else.
- A place you add is yours alone until you switch on sharing for it. Then signed-in travelers can see its name, position, hours and tip.
- A rating or review you write for a shared place is shown without your name.
- Photos and videos from a check-in are shown on a place's page only if you switch on sharing for that check-in. You can switch it off again.
- You can report a place, a review, or a shared photo or video; what you report is hidden from you at once and we look at it. You can also block whoever shared something: you are then shown nothing they shared. They are not told, and you are never shown who they are.
- If you mark a place as full right now, other travelers see that it was marked and when, and those on their way there are told. They are never told who marked it.
What we use it for
To work out and send suggestions, to keep your journal and passport, and, during the beta, to count in total how often suggestions were useful and what the service costs to run. Those totals contain no names, positions or notes.
Who else receives data
Arrivo relies on other services to do its work. Each receives only what its job needs.
| Service | What it receives | Why |
|---|---|---|
| Supabase | Email address, password | Sign-in |
| Google Maps Platform | A position to search around, hotel and place names you type | Finding places, opening hours and travel times |
| YouTube API Services | The name of your trip's city or of a place | Listing recent videos |
| Anthropic (Claude) | The facts of a suggestion; for the journal, the places you checked in to and your notes; the text of a forwarded booking email when it can't be read automatically | Wording suggestions and journal entries, reading booking details |
| AeroDataBox | Flight number, airport and date | Knowing when your flight lands |
| Open-Meteo | A position | Rain forecasts |
| Resend | Booking emails you forward | Receiving them |
| Apple and Google | The text of each notification, your phone's notification address | Delivering notifications |
| Apple or Google (the store you buy from), or Stripe if you buy in a browser | Your purchase, and your Arrivo account number (a random id, not your email) | Selling passes and confirming what you bought |
| Our hosting provider | Everything Arrivo keeps | Running the service |
Arrivo uses YouTube API Services to list videos; your use of that feature is also covered by the YouTube Terms of Service and the Google Privacy Policy. Arrivo stores nothing from YouTube.
These services may process data outside your country.
How long it is kept
Until you delete it. You can remove a photo, video, booking or planned place in the app at any time. Booking emails are kept by the receiving service for a short period and then removed by it.
Deleting your account
In the app, open Today, scroll to the bottom and choose Delete my account. This removes your account, trips, bookings, position, check-ins, notes, photos, videos, journal, ratings, reports, blocks, full marks, answers and our record of your passes, at once and for good. The App Store, Google Play or Stripe keeps its own record of purchases. A place you shared stays only if another traveler has since checked in there, and then with nothing linking it to you. You can also ask us to do this at samlydholdingsllc@gmail.com.
Your choices
- Location and notifications are each off until you turn them on, and can be turned off in the app or in your phone's settings. Arrivo still works, with fewer timely suggestions.
- You can ask for a copy of what Arrivo keeps about you, or for a correction, at samlydholdingsllc@gmail.com.
Children
Arrivo is not meant for children under 13, and we do not knowingly keep their data.
Changes
If this policy changes during the beta, we will tell beta travelers by email before the change takes effect.